Live Chat & AI Bot Support

FAQ

How can I integrate the AI chatbot into my website?

If you haven’t joined onWebChat yet, simply sign up for an account. Once registered, you’ll gain access to the Pro AI plan and receive 50 AI bot credits to start using our AI chatbot. Integration is effortless, just provide some training data (questions-answers), and you’re ready to test your AI chatbot on your website!

Is onWebChat Free?

No credit card is required to sign up. We also offer a completely Free plan that includes almost all features, making it an excellent choice for most small businesses. Additionally, new sign-ups enjoy 1 month of access to our Pro AI Plan at no cost.

What does the Pro AI Plan offer?

The Pro AI Plan includes all the features of the Free Plan, plus white-label customization, an advanced AI chatbot, and unlimited chat history.

How is the AI chatbot priced?

You can try our beta AI bot with 50 free bot credits that we provide with registration. In general, to use the AI chatbot, you’ll need to be on our Pro AI plan with at least one operator. Pricing starts at $6 for 200 chat dialogs (chat sessions), with lower prices available if you want to buy more chatbot credits.

Can the AI bot understand questions, even those with errors, in any language?

Absolutely! Our AI chatbot excels at understanding questions, even those with mistakes. It leverages your data to provide accurate and freshly crafted responses, akin to human communication. Additionally, it offers multilingual support, allowing it to converse with your visitors in their preferred language, regardless of the language of your data.

Do I need additional software?

No extra software required. Simply install this plugin and register on onWebChat.

How can I customize the chat widget?

Adjust widget settings via your onWebChat Chat Dashboard.

Is the chat widget translatable?

Absolutely! You can customize the language and text to your liking.

Can I hide live chat widget when I am offline?

Certainly. Just deselect “use offline form” in your Operator Console.

Is there a white-label option?

Yes, our Pro AI Plan allows you to remove the onWebChat logo.

Can I monitor visitor activity?

Absolutely. Monitor real-time visitor activity, including geolocation, browsing behavior, and more.

Can chats be transferred between operators?

Yes, active chats can be handed off to other available operators.

Can I invite visitors to chat?

Yes, employ automated Triggers or manually click on a visitor to initiate a chat.

How secure is our data?

We prioritize security with SSL encryption, ensuring all chat communications are secure.

What languages are supported?

Our Operator Console supports multiple languages including English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek, and Turkish. You can customize the chat widget in any language.

I’m not able to connect to my live chat account using email/password. Why?

If your connection is blocked (e.g., by a firewall), use your Chat ID from the Operator Console to connect.