Title: Support Hero
Author: Fernando Acosta
Published: <strong>7 Maggio 2018</strong>
Last modified: 9 Maggio 2018

---

Ricerca i plugin

![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973)

Questo plugin **non è stato testato con le ultime 3 versioni principali (major releases)
di WordPress**. Potrebbe non essere più mantenuto, o supportato, e potrebbe presentare
problemi di compatibilità se utilizzato con versioni più recenti di WordPress.

![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973)

# Support Hero

 Di [Fernando Acosta](https://profiles.wordpress.org/amgnando/)

[Scarica](https://downloads.wordpress.org/plugin/support-hero.zip)

 * [Dettagli](https://it.wordpress.org/plugins/support-hero/#description)
 * [Recensioni](https://it.wordpress.org/plugins/support-hero/#reviews)
 *  [Installazione](https://it.wordpress.org/plugins/support-hero/#installation)
 * [Sviluppo](https://it.wordpress.org/plugins/support-hero/#developers)

 [Supporto](https://wordpress.org/support/plugin/support-hero/)

## Descrizione

#### Make your customers happier by educating them through self-help support

Support Hero is self-service knowledge base that helps companies educate their clients.
Helping them to create and deliver a game changing user education experience that
increases retention and engagement, while reducing customer relationship costs..
Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming
the way users troubleshoot issues on the websites.

Most small software companies can’t afford offering 24/7 customer support. It’s 
just not feasible. The other thing I would add is that offering efficient self help
resources can help a lot with that. Users don’t expect us to be available 24/7, 
but they still appreciate being able to find the answer to their question quickly!

### How it works:

#### Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With
Support Hero, you can easily create, import, and manage our support resources.

#### Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions
in less than 1 minute. With Support Hero, you can embed your Help Center within 
your app. It won’t be hard to find!

#### Know what’s working, and what’s not

Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

#### Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then
easily be able to track the results of your efforts within Support Hero.

> I have to say that I have always been very skeptic about
>  help desk support, but
> Support Hero is very straightforward and intuitive. The time spent on the support
> emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel
> Manager at WhatUsersDo**

## Screenshot

 * [[
 * How does it work – In App Widget
 * [[
 * How does it work – Help Center
 * [[
 * How does it work – Statistics
 * [[
 * Statistics
 * [[
 * Insights
 * [[
 * Create a task

## Installazione

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## FAQ

  Installation Instructions

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## Recensioni

Non ci sono recensioni per questo plugin.

## Contributi e sviluppo

“Support Hero” è un software open source. Le persone che hanno contribuito allo 
sviluppo di questo plugin sono indicate di seguito.

Collaboratori

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

[Traduci “Support Hero” nella tua lingua.](https://translate.wordpress.org/projects/wp-plugins/support-hero)

### Ti interessa lo sviluppo?

[Esplora il codice](https://plugins.trac.wordpress.org/browser/support-hero/) segui
il [repository SVN](https://plugins.svn.wordpress.org/support-hero/), segui il [log delle modifiche](https://plugins.trac.wordpress.org/log/support-hero/)
tramite [RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0 – 2018/05/10

 * First release.

## Meta

 *  Versione **1.0.0**
 *  Ultimo aggiornamento **8 anni fa**
 *  Installazioni attive **10+**
 *  Versione WordPress ** 4.0 o superiore **
 *  Testato fino alla versione **4.9.29**
 *  Versione PHP ** 5.6 o superiore **
 *  Lingua
 * [English (US)](https://wordpress.org/plugins/support-hero/)
 * Tag
 * [knowledge base](https://it.wordpress.org/plugins/tags/knowledge-base/)[support](https://it.wordpress.org/plugins/tags/support/)
 *  [Visualizzazione avanzata](https://it.wordpress.org/plugins/support-hero/advanced/)

## Valutazioni

Non sono state ancora inviate recensioni.

[Your review](https://wordpress.org/support/plugin/support-hero/reviews/#new-post)

[Vedi tutte le recensioni](https://wordpress.org/support/plugin/support-hero/reviews/)

## Collaboratori

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

## Supporto

Hai qualcosa da dire? Ti serve aiuto?

 [Chiedi nel forum di supporto](https://wordpress.org/support/plugin/support-hero/)