Title: WC Cancel Order Author: WpExperts Hub Published: 9 Novembre 2014 Last modified: 6 Ottobre 2026 --- Ricerca i plugin ![](https://ps.w.org/wc-cancel-order/assets/banner-772x250.png?rev=3718215) ![](https://ps.w.org/wc-cancel-order/assets/icon-256x256.png?rev=3718215) # WC Cancel Order Di [WpExperts Hub](https://profiles.wordpress.org/wpexpertshub/) [Scarica](https://downloads.wordpress.org/plugin/wc-cancel-order.3.7.0.zip) * [Dettagli](https://it.wordpress.org/plugins/wc-cancel-order/#description) * [Recensioni](https://it.wordpress.org/plugins/wc-cancel-order/#reviews) * [Installazione](https://it.wordpress.org/plugins/wc-cancel-order/#installation) * [Sviluppo](https://it.wordpress.org/plugins/wc-cancel-order/#developers) [Supporto](https://wordpress.org/support/plugin/wc-cancel-order/) ## Descrizione Customers change their minds. When they can’t cancel an order themselves, they email you, call you or ask their bank for a chargeback. **WC Cancel Order** adds a **Cancel Request** button to their WooCommerce orders, so they can ask to cancel in a few clicks and tell you why. You stay in control: nothing is cancelled until you approve it. #### Why use WC Cancel Order? * **Fewer support emails** – every request arrives in one list, with the customer’s reason attached. * **No surprise cancellations** – each request waits for your decision, and customers can only ask to cancel orders in the statuses you allow, for example Processing but not Completed. * **Customers stay informed** – they receive an email when you approve or decline their request. * **Stock stays correct** – an approved request cancels the order the normal WooCommerce way, so the items go back into stock. #### How it works 1. The customer clicks **Cancel Request** on an order in My Account > Orders and enters the reason in a popup. 2. The order moves to the **Cancel Request** status and the store receives an email. 3. You review the request under WooCommerce > WC Cancel and approve or decline it. 4. Approved: the order is cancelled and WooCommerce puts the stock back. Declined: the order returns to the status it had before. The customer is emailed either way. #### Features * **Cancel Request button** in My Account > Orders and on the order details page. * **Choose which orders can be cancelled** – allow requests only for the order statuses you select. * **Cancellation details** – the customer explains the reason in the popup; you can make it required. * **Your own note in the popup** – for example your cancellation policy or dispatch cut-off time (HTML allowed). * **Guest orders** – guests get a “Want to cancel this order?” link in their order emails that opens a secure cancellation page, no account needed. * **Request list** under WooCommerce > WC Cancel with the date, status and details of every request; view, approve or decline each one in a popup. * **Find requests fast** – status links (All / Pending / Approved / Declined) with counts, a search box for order number, name or email, and a bubble on the WC Cancel menu while requests are waiting. * **Quick access** – the “request received” email to the shop links straight to the pending requests. * **Accessible popup** – close button, screen-reader labels, focus returns to the Cancel Request button, and a layout for phones and right-to-left languages. * **No duplicates** – two requests for the same order at the same moment create one request and one email; “Require cancellation details” is checked on the server too. * **Delete all data when the plugin is deleted** – optional setting, off by default. Nothing is removed while WC Cancel Order Pro is installed, because the two plugins share their data. * **Three email notifications** – Cancellation Request Received (to the store), Approved and Declined (to the customer). Edit the recipients, subject and heading, or switch an email off, under WooCommerce > Settings > Emails. * **Safe decline** – a declined order returns to its previous status (for example On hold), and the customer is also emailed when you move an order out of Cancel Request by hand. * **“Cancel Request” order status** with its own filter in the WooCommerce Orders list, so open requests are easy to find. * **Works with** High-Performance Order Storage (HPOS), the Cart and Checkout blocks, multisite and WPML. Translation ready. #### Privacy Cancellation requests (order, date and the details the customer entered) are stored in your own WordPress database. The plugin adds no tracking, sets no cookies and sends no data to external services. #### ⭐ Premium: WC Cancel Order Pro **Turn cancellation requests into finished refunds.** The Pro version handles the whole process, from the customer’s request to the money back, and lets customers cancel single items too. * ✅ **Partial cancellation** – customers cancel single items or quantities, not only the whole order. * ✅ **Refund on approval** – automatic gateway refund, manual refund or store wallet credit, with the transaction ID recorded. * ✅ **Store wallet** – refunds become a balance customers spend at checkout, with a wallet overview for admins. * ✅ **Cancellation fee** – a fixed amount or a percentage, shown before the customer confirms and taken off the refund. * ✅ **Automatic restock** when a refund is issued. * ✅ **Your own cancellation reasons** as radio buttons, plus an optional or required comment field. * ✅ **Instant cancellation** without approval for the order statuses you choose. * ✅ **Full control** – the order status after approval or decline, the user roles that may cancel, and a time limit after which the button disappears. * ✅ **One request list** for full and partial requests, with bulk approve and decline. * ✅ **Works with** Ultimate Member and WooCommerce Subscriptions. * ✅ **Dedicated support** from the plugin developers. 👉 **[Get WC Cancel Order Pro](https://wpexpertshub.com/plugins/wc-cancel-order-pro/)** #### For developers * `wc_cancel_order_btn` filter – change the Cancel Request action (`$actions`, ` $order`). * `wc_cancel_settings_order_status` filter – the order statuses offered in the settings. * `wc_cancel_declined_status` filter – the status a declined order returns to (` $status`, `$order`). * `wc_cancel_settings` filter – the settings fields. * `wc_cancel_request` action – runs when a customer submits a request (`$order_id`). ## Screenshot [⌊Orders list with the "Cancel Request" order status.⌉⌊Orders list with the "Cancel Request" order status.⌉[ Orders list with the “Cancel Request” order status. [⌊Cancellation requests under WooCommerce > WC Cancel, with the request status and actions.⌉⌊Cancellation requests under WooCommerce > WC Cancel, with the request status and actions.⌉[ Cancellation requests under WooCommerce > WC Cancel, with the request status and actions. [⌊Approving a cancellation request.⌉⌊Approving a cancellation request.⌉[ Approving a cancellation request. [⌊Details of an approved request.⌉⌊Details of an approved request.⌉[ Details of an approved request. [⌊Details of a declined request.⌉⌊Details of a declined request.⌉[ Details of a declined request. [⌊"Cancel Request" button in My Account > Orders.⌉⌊"Cancel Request" button in My Account > Orders.⌉[ “Cancel Request” button in My Account > Orders. [⌊Cancellation popup with your note and the cancellation details field.⌉⌊Cancellation popup with your note and the cancellation details field.⌉[ Cancellation popup with your note and the cancellation details field. [⌊Settings under WooCommerce > Settings > WC Cancel.⌉⌊Settings under WooCommerce > Settings > WC Cancel.⌉[ Settings under WooCommerce > Settings > WC Cancel. [⌊The cancellation emails under WooCommerce > Settings > Emails.⌉⌊The cancellation emails under WooCommerce > Settings > Emails.⌉[ The cancellation emails under WooCommerce > Settings > Emails. [⌊Guest cancellation page, opened from the link in the order email.⌉⌊Guest cancellation page, opened from the link in the order email.⌉[ Guest cancellation page, opened from the link in the order email. ## Installazione 1. Go to Plugins > Add New Plugin, search for “WC Cancel Order”, then install and activate it. WooCommerce must be active. 2. Go to WooCommerce > Settings > WC Cancel and choose the order statuses that can be cancelled, whether the cancellation details are required, your popup note and guest cancellation. 3. Review the requests you receive under WooCommerce > WC Cancel. ## FAQ ### Which orders can customers cancel? Only orders in the statuses you select under WooCommerce > Settings > WC Cancel. Orders in other statuses show no Cancel Request button. ### Is the payment refunded automatically? No. Approving a request cancels the order and WooCommerce restores the stock, but the free version does not refund the payment. Refund it from the order screen as usual. WC Cancel Order Pro can refund through the payment gateway or as store wallet credit when you approve. ### What happens when I decline a request? The order goes back to the status it had before the request (for example Processing or On hold), and the customer receives the “Cancellation Request Declined” email. ### Can guests cancel their orders? Yes, when “Allow guest cancellation” is enabled. Guests find a “Want to cancel this order?” link in their order emails, which opens a secure cancellation page for that order. ### Can I change the emails? Yes. Go to WooCommerce > Settings > Emails and open Cancellation Request Received, Cancellation Request Approved or Cancellation Request Declined to edit the recipients, subject, heading and format, or to switch an email off. ### Can customers cancel only some items of an order? Not in the free version. Partial (item-level) cancellation is part of WC Cancel Order Pro. ### Where can I get support or talk to other users? Please open a topic in the [support forum](https://wordpress.org/support/plugin/wc-cancel-order/). ### Where can I get support for the premium version? Please [contact us](https://wpexpertshub.com/contact-us/) directly. The WordPress. org forum is for the free version only. ### What happens to my data when I delete the plugin? Nothing is removed by default. Tick “Delete all data when the plugin is deleted” in the settings if you want the requests and settings removed. If WC Cancel Order Pro is installed, nothing is removed because both plugins use the same data. ### A customer changed their mind and clicked twice. Do I get two requests? No. Requests for the same order are created one at a time, so you get one request and one email. ## Recensioni ![](https://secure.gravatar.com/avatar/347e71decc98cedb0efd7500aeb17bb82110880e0bba827912e253c962fec5d2? s=60&d=retro&r=g) ### 󠀁[perfect](https://wordpress.org/support/topic/perfect-9400/)󠁿 [digiako](https://profiles.wordpress.org/digiako/) 26 Luglio 2022 1 risposta this plugin is perfect and best ![](https://secure.gravatar.com/avatar/b3b746967a73eeb1e78559ba06cf23983630d081d549ecdee16bc37b2b63f85a? s=60&d=retro&r=g) ### 󠀁[Excellent Plugin and Good Support](https://wordpress.org/support/topic/excellent-plugin-and-good-support-7/)󠁿 [mksamadnet](https://profiles.wordpress.org/mksamadnet/) 21 Maggio 2022 It works as expected! Nice addon to the woocommerce list! ![](https://secure.gravatar.com/avatar/787f5c406190a5662c5bc75f33d9ecd17ac18d89ae3ae6d43991ea096c67a319? s=60&d=retro&r=g) ### 󠀁[Great plugin and awesome technical support!](https://wordpress.org/support/topic/great-plugin-and-awesome-technical-support/)󠁿 [ncgyber](https://profiles.wordpress.org/ncgyber/) 28 Gennaio 2022 Plugin is working nicely and the author provided very kind technical support. All the issue is resolved! Appreciate it! ![](https://secure.gravatar.com/avatar/efa95d0a4cb32f9bf4d0c6bffde6bc0b5579a818a32e792e4f3e4de306af092d? s=60&d=retro&r=g) ### 󠀁[Works like a charm](https://wordpress.org/support/topic/works-like-a-charm-2025/)󠁿 [paulharris0291](https://profiles.wordpress.org/paulharris0291/) 8 Gennaio 2022 first i found another plugin but that didn't worked then i installed this and it works like a charm with my theme. Quick setup and no problems encountered. ![](https://secure.gravatar.com/avatar/1f9812685e27a616f3af8324896e08711c16b3ca4b9b3facdde3c6b5884c27a9? s=60&d=retro&r=g) ### 󠀁[Excellent plugin and amazing support !!](https://wordpress.org/support/topic/excellent-plugin-and-amazing-support-16/)󠁿 [micky07](https://profiles.wordpress.org/micky07/) 8 Gennaio 2022 I have used the plugin in the free version, but I can’t wait to purchase the pro version. Congrats for the great and best support work and technical elaboration. Thank you guys! ![](https://secure.gravatar.com/avatar/d0be35e1eb182d184e3c8dcfcf8a727a83deefc18926424edbc067467172a898? s=60&d=retro&r=g) ### 󠀁[Great Plugin with all necessary features in free version](https://wordpress.org/support/topic/great-plugin-with-all-necessary-features-in-free-version/)󠁿 [dada84](https://profiles.wordpress.org/dada84/) 30 Agosto 2021 Thank You WooExperts for such a great plugin, It really helps a lot and provides every necessary feature that you need for your customer to allow order cancellation, and Interface is also too good. [ Leggi tutte le recensioni di 23 ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/) ## Contributi e sviluppo “WC Cancel Order” è un software open source. Le persone che hanno contribuito allo sviluppo di questo plugin sono indicate di seguito. Collaboratori * [ WpExperts Hub ](https://profiles.wordpress.org/wpexpertshub/) * [ Vikram S. ](https://profiles.wordpress.org/jodhavishalsingh/) “WC Cancel Order” è stato tradotto in 12 lingue. Grazie a [chi traduce](https://translate.wordpress.org/projects/wp-plugins/wc-cancel-order/contributors) per il contributo. [Traduci “WC Cancel Order” nella tua lingua.](https://translate.wordpress.org/projects/wp-plugins/wc-cancel-order) ### Ti interessa lo sviluppo? [Esplora il codice](https://plugins.trac.wordpress.org/browser/wc-cancel-order/) segui il [repository SVN](https://plugins.svn.wordpress.org/wc-cancel-order/), segui il [log delle modifiche](https://plugins.trac.wordpress.org/log/wc-cancel-order/) tramite [RSS](https://plugins.trac.wordpress.org/log/wc-cancel-order/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 3.7.0 – 06/10/2026 * Fix – Two cancellation requests (or two approvals) for the same order at the same moment no longer create duplicate requests and emails. * Fix – The guest cancellation page printed the order above the page content because the [wc_cancel_order_details] shortcode echoed instead of returning its output. * Fix – “Require cancellation details” is now enforced by the server as well as in the popup. * Fix – Saving the settings checks the user’s capability, keeps only real order statuses and no longer erases settings that WC Cancel Order Pro stored in the same option. WooCommerce’s internal “Draft” status is no longer offered. * Fix – A request an admin moved out of Cancel Request by hand (for example straight to Cancelled) stayed “Pending” in the list for ever; it is now recorded as approved or declined. * Fix – Order links in the requests list opened the wrong screen on stores using High-Performance Order Storage; a deleted customer or order no longer breaks the list. * Fix – Approving or declining a request that was already decided now says so, and a bad security token explains itself instead of silently reloading. Popups no longer spin for ever when the request fails. * New – The requests list has status links (All / Pending / Approved / Declined) with counts, a search box (order number, name, email) and a bubble on the WC Cancel menu item while requests are pending. * New – The “request received” email to the shop links straight to the pending requests. * New – The popup has a close button, is labelled for screen readers, returns focus to the Cancel Request button, and works on phones and in right-to-left languages. * New – “Delete all data when the plugin is deleted” (off by default). Nothing is removed while WC Cancel Order Pro is installed, because the two plugins share their data. #### 3.6.2 – 28/09/2026 * Fix – Cancellation emails (request received, approved, declined) were not being sent since 3.6.1. * Fix – Declining a cancellation request now restores the order’s previous status( e.g. On hold or Pending payment) instead of always setting it to Processing. Requests made before this update still fall back to Processing. * Fix – The “Declined” email is now also sent when an admin moves an order out of Cancel Request by hand to any status other than Cancelled, Refunded or Failed. * Fix – The cancellation popup no longer reports success when the request could not be processed; it now shows an error instead. * Fix – Guests can now cancel from the order-received (thank you) page. * Fix – Plain-text Approved/Declined customer emails no longer include admin-only links and SKUs. * Fix – The “Want to cancel this order?” link in customer emails is only shown when the order can actually be cancelled, and is proper plain text in plain-text emails. * Fix – Removed the duplicate Cancel Request button on the guest cancellation page. * Fix – Clearing all “Allow cancellation requests for order statuses” in the settings now saves instead of restoring the defaults. * Fix – PHP 8.2+ deprecation notice, request dates on non-HPOS stores, and escaping in the admin request popup. * Tweak – Plugin Check: prepared SQL in the database index upgrade; tested up to WordPress 7.1 and WooCommerce 11.1. #### 3.6.1 – 10/09/2026 * Perf – Index added on db columns. * Perf – Front-end cancel assets (scripts, styles and translations) are now only registered and localized on pages that actually use the cancel flow instead of on every page load. #### 3.6 – 15/08/2026 * Fix – Cancellation request dates now display in the site’s configured timezone( timestamps stored as GMT and rendered via WordPress date functions). * Tweak – Plugin Check compliance: added nonce verification, sanitized and escaped input/output, prepared database queries, and documented schema changes. #### 3.5.1 – 30/10/2025 * Fix – Compatibility check and tweaks. #### 3.5 – 08/10/2024 * Fix – Compatibility check and hook fixed. #### 3.4 – 04/01/2024 * Tweak – HPOS Compatibility. #### 3.3 – 23/08/2023 * Tweak – Compatibility check. #### 3.2 – 11/03/2023 * Fix – Sanitizing data fixed. #### 3.1.9 – 15/02/2023 * Fix – Guest cancellation 404 page issue fixed. #### 3.1.8 – 11/11/2022 * Tweak – Compatibility check. #### 3.1.7 – 29/07/2022 * Tweak – Minor fix and compatibility check. #### 3.1.6 – 25/07/2022 * Fix – Translation string fix * Fix – Divi Global Header fix #### 3.1.5 – 20/05/2022 * Fix – Cancel link removed from completed order email. * Fix – Cyrillic input allowed. #### 3.1.4 – 31/03/2022 * Fix – Filters and Hooks added. #### 3.1.3 – 06/01/2022 * Fix – Multisite enabled. #### 3.1.2 – 30/08/2021 * Tweak – Compatibility check. * Fix – HTML submission in additional text fixed. #### 3.1.1 – 12/07/2021 * Fix – Admin setting issue fixed. #### 3.1 – 11/07/2021 * Fix – Compatibility issue fixed. * Fix – Admin settings added. * Fix – Improved admin interface. * Fix – Improved Functionality. #### 3.0 – 30/08/2020 * Fix – Compatibility issue fixed. * Fix – Improved admin interface. * Fix – Functionality Tweaks. #### 2.9.1 – 14/11/2019 * Fix – Minor Tweaks #### 2.9 – 05/03/2019 * Fix – Inventory restore issue fix on order cancellation. #### 2.8 – 04/01/2019 * Fix – Email template issue fixed. * Fix – WooCommerce 3.5 emails compatibility issue fixed. #### 2.7 – 17/12/2018 * Fix – WooCommerce 3.5 compatibility issue fixed. #### 2.6 – 18/03/2018 * Fix – WooCommerce 3.3 compatibility issue fixed. #### 2.5 – 07/12/2017 * Fix – Restore product inventory/stock when cancel request accepted. #### 2.4 – 01/06/2017 * Fix – WooCommerce compatibility issue fixed. #### 2.3 – 04/05/2017 * Fix – WooCommerce compatibility issue fixed. #### 2.2 – 26/04/2017 * Fix – Translation string added. #### 2.1 – 25/03/2017 * Fix – Admin style/script hook fixed. #### 2.0 – 25/02/2017 * Fix – Email issue fixed. * Fix – WooCommerce compatibility issue fixed. * Tweak – Admin style/scripts. #### 1.9 – 17/05/2016 * Fix – Shop Manager role availability fixed. #### 1.8 – 25/02/2016 * Fix – WooCommerce version compatibility. #### 1.7 – 12/02/2016 * Feature – Multilingual ready / Translation ready. #### 1.6 – 11/10/2015 * Fix – Get Status Fatal error fixed. #### 1.5 – 12/04/2015 * Fix – Restore inventory/stock after Order cancel. #### 1.4 – 31/03/2015 * Fix – E-Mail Notification Fixed. * Fix – Minor Changes done accordingly woocommerce version 2.3. #### 1.3 – 22/11/2014 * Fix – Cancel Request Approve Notification E-Mail added. * Fix – Tool-tip fixed for WC Cancel Order admin dashboard icons. #### 1.2 – 21/11/2014 * Fix – Cancel Request Permission issue fixed. #### 1.1 – 10/11/2014 * Fix – Admin css hook fixed. #### 1.0 – 09/11/2014 * Initial Revision. ## Meta * Versione **3.7.0** * Ultimo aggiornamento **7 giorni fa** * Installazioni attive **5.000+** * Versione WordPress ** 6.7 o superiore ** * Testato fino alla versione **7.1.3** * Versione PHP ** 8.0 o superiore ** * Lingue * [Catalan](https://ca.wordpress.org/plugins/wc-cancel-order/), [Dutch](https://nl.wordpress.org/plugins/wc-cancel-order/), [English (New Zealand)](https://en-nz.wordpress.org/plugins/wc-cancel-order/), [English (US)](https://wordpress.org/plugins/wc-cancel-order/), [Italian](https://it.wordpress.org/plugins/wc-cancel-order/), [Japanese](https://ja.wordpress.org/plugins/wc-cancel-order/), [Korean](https://ko.wordpress.org/plugins/wc-cancel-order/), [Norwegian (Bokmål)](https://nb.wordpress.org/plugins/wc-cancel-order/), [Romanian](https://ro.wordpress.org/plugins/wc-cancel-order/), [Russian](https://ru.wordpress.org/plugins/wc-cancel-order/), [Spanish (Chile)](https://cl.wordpress.org/plugins/wc-cancel-order/), [Spanish (Mexico)](https://es-mx.wordpress.org/plugins/wc-cancel-order/), e [Spanish (Spain)](https://es.wordpress.org/plugins/wc-cancel-order/). * [Traduci nella tua lingua](https://translate.wordpress.org/projects/wp-plugins/wc-cancel-order) * Tag * [cancel-order](https://it.wordpress.org/plugins/tags/cancel-order/)[order cancellation](https://it.wordpress.org/plugins/tags/order-cancellation/) [woocommerce cancel order](https://it.wordpress.org/plugins/tags/woocommerce-cancel-order/) [woocommerce orders](https://it.wordpress.org/plugins/tags/woocommerce-orders/) * [Visualizzazione avanzata](https://it.wordpress.org/plugins/wc-cancel-order/advanced/) ## Valutazioni 4.9 su 5 stelle. * [ 21 recensioni a 5-stelle ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/?filter=5) * [ 2 recensioni a 4-stelle ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/?filter=4) * [ 0 recensioni a 3-stelle ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/?filter=3) * [ 0 recensioni a 2-stelle ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/?filter=2) * [ 0 recensioni a 1-stelle ](https://wordpress.org/support/plugin/wc-cancel-order/reviews/?filter=1) [La tua recensione](https://wordpress.org/support/plugin/wc-cancel-order/reviews/#new-post) [Vedi tutte le recensioni](https://wordpress.org/support/plugin/wc-cancel-order/reviews/) ## Collaboratori * [ WpExperts Hub ](https://profiles.wordpress.org/wpexpertshub/) * [ Vikram S. ](https://profiles.wordpress.org/jodhavishalsingh/) ## Supporto Problemi risolti negli ultimi due mesi: 0 su 1 [Chiedi nel forum di supporto](https://wordpress.org/support/plugin/wc-cancel-order/) ## 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