Descrizione
Customer care is a very important part of our online store and a support service is essential to bring our e-commerce to the next level.
ilGhera Support System for WooCommerce integrates into your WordPress site a simple and fast support system, which will allow your users to open ticket assistance for WooCommerce products purchased, then receiving a notification when a reply is published.
The ability to update the ticket with new messages, allows you to keep the logical thread of the conversation, making more productive your work and facilitating the user.
Funzionalità
- Seleziona una pagina o creane una nuova a cui aggiungere il servizio di supporto in front-end
- Scegli se inserire la tabella dei ticket prima o dopo il contenuto della pagina
- Personalizzazione dei colori dell’interfaccia per amministratore ed utenti.
- Invio notifiche ad amministratore ed utenti
- Servizio di supporto per utenti non registrati (Premium)
- Chiusura automatica dei ticket dopo un periodo di tempo predefinito (Premium)
Screenshot
Visualizzazione singolo ticket in front-end 
Visualizzazione singolo ticket in back-end 
Cambiamento dello stato dei ticket 
Notifiche email 
Personalizzazione colori 
Non solo per utenti registrati (Premium) 
Chiusura automatica dei ticket (Premium)
Installazione
Dalla Bacheca di WordPress
- Vai su Plugin > Aggiungi nuovo
- Search for ilGhera Support System for WooCommerce and download it.
- Activate ilGhera Support System for WooCommerce from your Plugins page.
- Once Activated, go to Support System for WC menu and set you preferences.
Da WordPress.org
- Download ilGhera Support System for WooCommerce
- Carica la cartella wc-support-system nella directory /wp-content/plugins/ del tuo sito, usando il tuo metodo preferito (ftp, sftp, scp, etc…)
- Activate ilGhera Support System for WooCommerce from your Plugins page.
- Una volta attivato, visita WC Support/ Impostazioni e imposta le tue preferenze.
Recensioni
Contributi e sviluppo
“ilGhera Support System for WooCommerce” è un software open source. Le persone che hanno contribuito allo sviluppo di questo plugin sono indicate di seguito.
Collaboratori
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Ti interessa lo sviluppo?
Esplora il codice segui il repository SVN, segui il log delle modifiche tramite RSS.
Changelog
1.2.9
Release Date: 27 December 2025
* Bug Fix: Corrected billing email retrieval method in get_user_products()
* Bug Fix: Added null check for order existence
1.2.8
Release Date: 27 December 2025
* Security: Fixed unauthorized access to ticket content (CVE-2025-14033)
* Security: Add ownership verification for ticket viewing
* Security: Prevent unauthenticated users from viewing arbitrary tickets
1.2.7
Release Date: 23 December 2025
* Security: Fixed missing capability checks on AJAX callbacks
* Security: Prevent unauthorized users from deleting or modifying tickets
1.2.6
Release Date: 6 October 2025
* Enhancement: Coding standard
1.2.5
Release Date: 5 October 2025
* Enhancement: Plugin renamed
* Enhancement: New plugin images
* Enhancement: WooCommerce 10 support
* Enhancement: Coding standard
1.2.4
Release Date: 16 June 2025
* Enhancement: WordPress 6.8 support
* Enhancement: WooCommerce 9 support
* Update: (Premium) Plugin Update Checker
* Update: (Premium) ilGhera Notice
1.2.3
Release date: 7 March 2024
* Enhancement: Coding standard
* Bug: Nonce missed on saving options
1.2.2
Release date: 31 December 2023
* Enhancement: HPOS compatibility
* Enhancement: WP coding standards
* Update: (Premium) Plugin Update Checker
1.2.1
Release Date: 20 September 2023
* Bug: CSS fix in new thread box
* Bug: Chosen script missed in front-end
1.2.0
Release Date: 29 August 2023
* Enhancement: Send the last thread and close the ticket in one shot
* Enhancement: (Premium) New option to give the ability to close tickets to the user
* Enhancement: (Premium) Admin notice for premium key
* Enhancement: Better user interface
* Enhancement: WP coding standards
* Update: (Premium) Plugin Update Checker
* Update: Tagify
* Update: Translations
* Bug Fix: PHP Notice on declaring a function and its properties
* Bug Fix: Function get_currentuserinfo() replaced because deprecated
1.1.2
Release Date: 10 November 2022
* Enhancement: WordPress 6.1 support
1.1.1
Release Date: 11 May, 2022
* Bug Fix: Empty email notification sent after performing a ticket search in back-end
* Bug Fix: Trim missed in ticket search field value
* Bug Fix: Missing translations
1.1.0
Release Date: 10 May, 2022
* Enhancement (Premium): Send notifications to additional recipients about the ticket updates
* Enhancement: Search ticket by id using an hash followed the number
* Enhancement: Display the product name in mouse hover on the ticket product image
* Enhancement: Better user interface
* Bug Fix: Media not added in the first message of the ticket
1.0.5
Release Date: 26 March, 2021
* Bug Fix: wp_unslash missed in ticket text
1.0.4
Release Date: 21 March, 2021
* Bug Fix: Bad Front-end tickets table style
1.0.3
Release Date: 17 July, 2019
* Enhancement: Search tickets by title, user name and user email.
* Enhancement: General improvements.
* Bug Fix: Front-end tickets table not responsive.
1.0.2
Release Date: 19 March, 2019
* Enhancement: Allowed HTML in Footer email text and in User notice fields.
* Bug Fix: Front-end user can now see only his files with "Add Media" button (Premium).
1.0.1
Release Date: 18 March, 2019
* Bug Fix: Some tickets not shown if created by the same user sometimes logged in and sometimes not (Premium).
1.0.0
Release Date: 14 March, 2019
* Enhancement: Upload files in tickets available for logged in customers. (Premium)
* Enhancement: General improvements.
* Bug Fix: Frontend editor style missed.
0.9.6
Release Date: 12 September, 2018
* Bug Fix: User message repeated many times.
0.9.5
Release Date: 25 June, 2018
* Bug Fix: JS scripts missed in setting page.
0.9.4
Release Date: 15 June, 2018
* Bug Fix: Setting page slug changed.
0.9.3
Release Date: 15 June, 2018
* Bug Fix: Plugin deactivation on WooCommerce missed.
0.9.2
Release Date: 24 May, 2018
* Bug Fix: Products purchased by the user not found.
0.9.1
Release Date: 5 April, 2018
* Bug Fix: Plugin not deactivated if WooCommerce is not installed.
0.9.0
Release Date: 4 April, 2018
* First release.