3CX Live Chat

Descrizione

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

  • Facile e comodo per i visitatori
  • Build rapport with potential customers via live chat
  • Aumenta le vendite
  • Reduce customer support line costs by using live chat
  • Impara a capire i punti deboli dei tuoi clienti

Caratteristiche

  • No hidden costs, it’s free
  • Operatori chat illimitati
  • Chat dal vivo con i visitatori del tuo sito web
  • Transfer chats to other agents
  • Configura i reparti
  • Interfaccia facile da usare sia per gli amministratori che per i visitatori
  • Fully customizable chat box
  • Create a custom offline message form
  • Storage of offline messages
  • Aggiungi animazioni alla casella di chat
  • Accedi ai dati storici delle chat
  • Usa i server 3CX Live Chat per l’invio e la ricezione dei messaggi di chat ad altissima velocità
  • 3CX integration for access to advanced features like video and audio chats as well as other enterprise level features
  • Compatibile con i plugin di traduzione
  • Add surveys or polls to your chat box
  • Anonimato per i tuoi visitatori
  • Pop-up automatico della casella di chat
  • Possibilità di mostrare la casella di chat solo ai tuoi utenti registrati
  • Compatibile con i plugin di cache (la casella di chat è caricata tramite Ajax)
  • Notifiche desktop quando arriva una nuova richiesta di chat
  • Visualizza le chat perse
  • Lista completa delle funzioni live chat
  • Attiva/disattiva il suono quando ricevi un nuovo messaggio di chat
  • Impedisci ai visitatori di usare la chat con regole basate sull’indirizzo IP
  • Seleziona se nome e email sono obbligatori quando un utente avvia una chat
  • Risposte rapide (inserisci risposte predefinite nella tua casella di chat)
  • Data triggers (temporizzati, in seguito allo scorrimento, al caricamento di una pagina, all’uscita di una pagina)
  • Enterprise level chat reports
  • Elevate chat to Video or Audio call.
  • Apps for iOS & Android, desktop and web.
  • Valutazione della soddisfazione dei clienti per ogni sessione di chat
  • Aggiungi il logo della tua ditta alla casella di chat
  • Aggiungi la tua foto alla casella di chat
  • Includi/escludi la live chat in determinate pagine
  • Decidi quando accettare le richieste di chat

Get 3CX Live Chat for free!

Installazione di Live Chat in 30 secondi

Our live chat plugin is quick and easy to install and configure and instantly gives you the ability to chat directly with website visitors in real-time. The user-friendly setup wizard makes installation simple and our comprehensive guides ensure you have everything you need to fully customize the plugin.

Rapida panoramica

Agents can initiate a live chat with a visitor or vice versa. Once the live chat plugin is activated, click on “Live Chat” in the left menu navigation. When a visitor lands on your website, their details will be displayed in the live chat control panel. They can start a conversation by entering their details in the live chat box displayed on their screen and clicking “Start chat”. A notification will play in your live chat control panel. Once you accept the chat, you can converse with your visitor. Increase your website conversion rates by providing real time live support and assistance.

Chat, video & voice when integrated with 3CX

The 3CX Live Chat plugin runs on our Cloud Servers for a reliable and high performing live chat solution. Alternatively, integrate with 3CX for a multichannel customer service suite complete with chat, video and voice. Don’t have 3CX? Get it free for one year including hosting!

Servizi esterni e/o di terze parti

3CX Live Chat makes use of the external services listed below in order to add functionality to the plugin and enrich the user experience.

3CX Live chat activation api & chat server selector (HTTPS://WPLC.3CX.NET) (REQUIRED)

We use a server side generated unique identifier (GUID) in order to guarantee proper identification and secure communication between agents and visitors connected to same website. This is needed because a client side identifier could be spoofed. The only information sent with this API is your website URL, so your personal data is not sent to our servers. We only store website URLs and corresponding GUID. The same server also acts as a chat router that redirects chat sessions to our chat server/s hosted on Google Cloud & OVH. Chat message content is not logged. 3CX Live Chat Privacy Policy: https://www.3cx.com/wp-live-chat/privacy-policy/

Gravatar (https://en.gravatar.com/) (Richiesto)

We use Gravatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. Gravatar Privacy Policy: https://automattic.com/privacy/

UI Avatars (https://ui-avatars.com/) (Required)

We use UI Avatars to generate user and agent avatars within the live chat environment. This process is anonymized using the hashed email address of the visitor or agent respectively. UI Avatars Privacy Policy: https://ui-avatars.com/

Traduzioni

  • English (3CX Team)
  • Italiano (Team 3CX)
  • Hebrew (strelok89)
  • Korean (taehwilee)

Screenshot

  • Customer UI of 3CX Live Chat
  • 3CX Web Client agent's UI
  • 3CX Live Chat video call on 3CX PBX channel
  • Getting Started configuration wizard
  • Settings page in 3CX Live Chat

Blocchi

Questo plugin fornisce 1 blocco.

  • WP Live Chat Trigger

Installazione

  1. Once activated, click the “Live Chat” link under your settings tabs to customize your Website’s Live Chat.
  2. Visita qualsiasi pagina del tuo sito e avvia una chat.

View the guide here

FAQ

I’ve installed the live chat plugin, now what?

Once installed and activated, a link should appear in the left navigation panel within your WP-ADMIN section. Click on the “Live Chat” link and follow the on screen instructions.

Where can I find documentation for 3CX Live Chat?

Leggi la documentazione di Live Chat sul nostro sito.

Does 3CX Live Chat connect to a third party server?

If you select to use 3CX live Chat Hosted, yes, it will connect to our own proprietary Live Chat Servers to ensure high speed chat delivery & our activation server for automatic license provisioning. Alternatively, if you choose to integrate with your 3CX phone system, it will be run on your PBX.

Cosa sono le notifiche desktop?

Le notifiche desktop sono notifiche che compaiono sul tuo schermo in basso a destra quando arriva una nuova chat. Questa funzionalità è supportata in tutti i browser eccetto Microsoft Edge.

I visitatori del mio sito possono avviare una sessione di chat senza fornire nome e indirizzo email?

Sì. Questa opzione è disponibile nella pagina delle impostazioni.

How does 3CX Live Chat notify me of an incoming live chat?

You will be notified of a new live chat by means of email, audio and desktop notifications.

Posso vedere se ho perso delle chat alle quali non ho fatto in tempo a rispondere?

Yes. To view the list of live chats you missed, go to ‘Live Chat’ -> ‘Chat History’

Guida alla risoluzione dei problemi

If you’re experiencing issues running 3CX Live Chat, please take note of the following:

  • Cancella la cache e i cookies del tuo browser.
  • Disinstalla tutte le vecchie versioni del plugin e installa l’ultima.

Se la casella di chat non dovesse ancora apparire sul tuo sito, effettua le seguenti operazioni:

  • Ensure that no other plugins are causing JavaScript errors on your website. This could interfere with the execution of our plugin’s JavaScript.
  • Se hai bisogno di ulteriore aiuto, consulta il forum di supporto

Recensioni

30 Ottobre 2020
Looks good and works well, some further customisation needed - e.g. when agents are offline, I simply want to say "We're offline, please message us via our contact form" (not force the user to message via 3CX)
2 Ottobre 2020
No idea what is going over at 3xc but someone left the settings tab to be set to 'display: none;' and now no one can use the plugin
10 Settembre 2020
UPdate 10/9/20 - After latest update it still conflicts with WP Approve (http://en.wp.obenland.it/wp-approve-user/#utm_source=wordpress&utm_medium=plugin&utm_campaign=wp-approve-user) plugin, disabling approval of WP users. Regrettably had to deactivate the chat. Update 6/9/20 - Conflicts with WP Approve plugin - stops admin from approving new user registrations. After installing this plugin it apparently went through all registered users so as to enable setting up of agents. It felt like some data collection was going on as wordpress became unresponsive. I hope there is no contact data harvesting going on as that would be serious. Agents should be set manually with distinct credentials specific to the plugin. Definitely avoid accessing registered wordpress user data as that sounds malicious. The plugin settings page would not show until it completed whatever operation it was performing. There was no message suggesting what was going on. After about an hour it became more responsive and the settings screen actually started working. It generates odd errors at times, saying some fields were not filled in correctly. Reloading the page and filling the same details again often works. It can be improved by making the tab vertically flush to screen edges when left or right placement are selected. Also some fonts are mismatched. For example when users are asked to leave a message Name, Email and Phone labels use a different font size. This looks unprofessional. There are certainly many features but it lacks some polish and can be sluggish.
11 Agosto 2020
This was a great plugin, I installed it several months ago and it was just perfect. 5-stars! Then they kept updating it to the point of us just having to uninstall it. Meanwhile, they kept making more changes and updates and as of this week it was functional again. But with another update today, we had to completely shut it off. It doesn't work at all. We can't chat with anyone, which I'm sure is frustrating on our customer's end too when they are sending us questions. So unless you have unlimited free time to mess with this, don't been bother!!!!
Leggi tutte le recensioni di 807

Contributi e sviluppo

“3CX Live Chat” è un software open source. Le persone che hanno contribuito allo sviluppo di questo plugin sono indicate di seguito.

Collaboratori

“3CX Live Chat” è stato tradotto in 12 lingue. Grazie ai traduttori per i loro contributi.

Traduci “3CX Live Chat” nella tua lingua.

Ti interessa lo sviluppo?

Esplora il Codice segui il Repository SVN iscriviti al Log delle Modifiche. Puoi farlo tramite RSS con un lettore di feed.

Changelog (registro delle modifiche)

9.1.2 – 2020-11-18

  • Hot Fix settings validation when on Hosted Mode

9.1.1 – 2020-11-18

  • Removed “On premise” mode.
  • Removed Popout window chat for “Hosted” mode.
  • Privacy policy settings are dynamically rendered based on settings.
  • Added functionality to set the default agent’s name which will be displayed before an agent join the chat.
  • Changed the available button icons.
  • Improved settings validations.
  • Fixed operating hours validation excluding validation of not enabled days.
  • Added Phone only mode for 3CX PBX integrated mode.
  • Improved data exports.
  • Added Phone column in offline messages view.
  • Added new slide animation when chat is positioned left.
  • Fixed ringing on new chat in order to respect the corresponding setting.
  • Database tables upgrade to utf8mb4. ( Only 3CX Live Chat plugin’s tables)
  • Fixed conflict with other plugins or themes due to jQuery.validation.
  • UI fixes and improvements.
  • Improved Getting started wizard.

9.1.0 – 2020-10-20

  • Added: New chatbox design.
  • Improved: Getting started wizard.
  • Improved: Default chat settings.
  • Improved: Chat pop out mode.
  • Removed: Chat tab chatbox style.
  • Removed: Emojis
  • Removed: “Only Phone”, and “Video and Chat” modes when on 3CX integrated mode.
  • Fixed number inputs functionality in settings
  • Fixed security vulnerabilities.
  • Fixed business hours save issue after upgrade from version 8.x.x
  • Fixed WordPress agents automatic redirects to chat page.
  • Fixed chat completion flow on server error.
  • Fixed html encoded characters on Client chat

9.0.24 – 2020-09-15

  • Added phone field in offline message email notification.
  • Fix chat client initialization for logged in users.
  • UI improvements and responsive fixes.

9.0.23 – 2020-09-11

  • Code cleanup.
  • Improvement in 3CX Hosted Chat functionality.

9.0.22 – 2020-09-10

  • Fix dashboard online visitors / agents update.
  • Fix agent’s status report.
  • Fix bug in 3CX Hosted Chat socket channel.

9.0.21 – 2020-09-09

  • Added chat pop out to new window functionality.
  • UI optimization for mobile devices.

9.0.20 – 2020-09-04

  • Fix offline message success form. Message loads from settings.
  • Fix unicode characters support in tools view .
  • CSS improvements
  • Support page new design.
  • Improved 3CX Hosted Chat.

9.0.19 – 2020-09-01

  • Fix Gravatar url constuction.
  • Fix agent’s set online top bar button functionality.
  • Fix PHP warnings on empty fields.

9.0.18 – 2020-08-31

  • Getting started wizard new design.
  • Fix auto redirects to chat page on admin.
  • Fix offline form validation.

9.0.17 – 2020-08-11

  • Dashboard page new design.
  • Agent chat page new design.
  • Visitor’s chat new design.
  • Fix Visitor’s chat display names after refresh page.

9.0.16 – 2020-08-10

  • Fix default transcript email template.
  • Fix offline email notification.
  • Fix Set online top bar checkbox.

9.0.15 – 2020-08-06

  • Fix broken “Getting Started” wizard.
  • Fix blank settings page issue.

9.0.14 – 2020-08-05

  • Added WordPress 5.5 compatibility fixes.
  • Fix multiple chat listings after chat server disconnection.

9.0.13 – 2020-08-03

  • Fix bug on visitors’ chat initialization.

9.0.12 – 2020-07-31

  • Fix utf8 encoding on settings json.

9.0.11 – 2020-07-30

  • Fix error on update plugin process.

9.0.10 – 2020-07-29

  • Fix mixed content issues on visitors’ chat.

9.0.9 – 2020-07-29

  • Fix avatar broken image.
  • Added chat notifications ringtone and browser notification when not live chat window is active ( available only with 3CX servers usage ).
  • Added font, isolated from external css, on visitor’s chat.
  • Fix offline message bug on 3CX PBX Integration mode.
  • Added support of setting up texts in settings on 3CX PBX Integration mode.

9.0.8 – 2020-07-28

  • Fix bug on display business hours.
  • Added message on agent’s chat view when chat is offline due to business hours settings.
  • Fix bug on agent’s chats list with broken image link.
  • Fix chat notifications ringtone and browser notification.

9.0.6 – 2020-07-27

  • Fix bug which appears when visitor had multiple active tabs with active chat.
  • Fix bug “TcxFa is not defined” on websites front end.
  • Fix broken image after remove logo in settings.
  • Fix display of pages without title in settings lists.
  • Fix “Current activity” counter on dashboard.
  • Improved 3CX Chat server functionality.

9.0.5 – 2020-07-22

  • Fix bug responsible for faulty roles migration from older version.
  • Fix chat list rendering on agent online – offline toggle.

9.0.4 – 2020-07-21

  • Fix UTF8 characters on settings.
  • Fix bug on ajax calls due to trailing slash.
  • Fix bug on received files load on chat client.
  • Added missing functions prefix to isolate them from external calls.

9.0.3 – 2020-07-20

  • Fix font-awesome icons conflict with other themes and/or plugins.
  • Fix bug which creates interferences in post pages with checkboxes.
  • Fix broken font-family on chat client.

9.0.2 – 2020-07-17

  • Fix validation error texts.
  • Fix activation process after update from old version.

9.0.1 – 2020-07-17

  • Fix warning about PHP constants for PHP versions older than 5.6
  • Changed default chat height to 50% from 70%

9.0.0 – 2020-07-17

  • Full plugin refactor with NEW component based software architecture.
  • Added new 3CX cloud chat servers integration.
  • Added new feature for integration with 3CX PBX.
  • Added new first time usage “Getting start” wizard.
  • Added validations and conflicts checks in the plugin’s settings.
  • New chat client for visitors developed with Vue js web component.
  • New agent chat interface unified for both on-Premise and 3CX cloud chat servers.
  • Tools, Webhooks, Departments and Custom fields management moved under new section.
  • New improved setup process for business hours.
  • New improved setup process for page base settings like “Excluded chat pages”.
  • New chat server for on-premise installations with significantly reduced ajax requests quantity and footprint.
  • Missed chats and History moved to new section Chat History with search functionality.
  • Removed GDPR search functionality.
  • Removed Triggers functionality.
  • Removed all actions and filters.
  • Removed ready to use themes functionality.

8.2.0 – 2020-07-11

  • Fixed VULN: Fixed XSS vulnerability within quick responses in agent chat.
  • Fixed VULN: Fixed XSS vulnerability within posts and pages render in agent direct to page modal.

8.1.9 – 2020-06-09

  • Bugfix: Fixed chat icon url on admin.
  • Bugfix: Custom theme colors.

8.1.8 – 2020-05-28

  • Bugfix: Offline messages delete not worked
  • Bugfix: Load bootstrap js sourcemap failed
  • Bugfix: Urls Fixed for linux compatibility

8.1.7 – 2020-02-05

  • Bugfix: added some missing translation strings
  • Bugfix: HTML email body in auto responder not parsed correctly
  • Improvement: added “Debug mode”, extra logs added to PHP error log
  • Improvement: reduced ajax requests footprint, removing unneeded fields
  • Improvement: added confirmation for history delete

8.1.6 – 2020-01-16

  • Bugfix: more optimizations to avoid lots of 403 errors when PHP session expires
  • Bugfix: custom style color picker adds an extra # breaking color code
  • Improvement: improved performance in some timed events