Title: YS Desk
Author: YS Innovations
Published: <strong>22 Aprile 2026</strong>
Last modified: 27 Aprile 2026

---

Ricerca i plugin

![](https://ps.w.org/ysdesk/assets/banner-772x250.png?rev=3512709)

![](https://ps.w.org/ysdesk/assets/icon-128x128.png?rev=3512709)

# YS Desk

 Di [YS Innovations](https://profiles.wordpress.org/ysinnovations/)

[Scarica](https://downloads.wordpress.org/plugin/ysdesk.1.0.0.zip)

 * [Dettagli](https://it.wordpress.org/plugins/ysdesk/#description)
 * [Recensioni](https://it.wordpress.org/plugins/ysdesk/#reviews)
 *  [Installazione](https://it.wordpress.org/plugins/ysdesk/#installation)
 * [Sviluppo](https://it.wordpress.org/plugins/ysdesk/#developers)

 [Supporto](https://wordpress.org/support/plugin/ysdesk/)

## Descrizione

💬 **Live Chat Software for WordPress — Capture Leads & Convert Visitors in Real-
Time**

YS Desk is a simple, powerful live chat solution that helps you engage website visitors
instantly, answer questions faster, and turn conversations into conversions — all
from one easy-to-use dashboard.

Add the YS Desk chat widget to your WordPress site in minutes using a simple token-
based setup. No coding required. The plugin loads the YS Desk SDK asynchronously
to ensure your site performance stays unaffected.

**🌐 Get started free:** https://www.ysdesk.com

#### ⚡ Why Teams Choose YS Desk

 * **10× faster response time** in the first week
 * **4.7/5 average CSAT score** across all workspaces
 * **100% team visibility** — see who’s handling what, right now
 * **Under 10 minutes** from signup to your first live conversation

#### 🚀 Key Features

**Unified Inbox**
 Every conversation from your chat widget lands in one powerful
shared inbox. No tab-switching, no missed messages.

**Customizable Chat Widget**
 Embed a beautiful chat widget that matches your brand.
Customize colors, position, and welcome messages — so it feels natural and builds
trust from the first interaction.

**Customer Insights**
 See who’s visiting your site and track active conversations
in real time. When a chat opens, your team instantly sees key details like email,
current page, browser, and previous conversations — all in one sidebar.

**Clear Conversation Statuses**
 Open, Waiting for Customer, Waiting for Agent, 
and Closed — every conversation has a clear status, so nothing slips through the
cracks.

**Team Collaboration**
 Assign and re-assign conversations in one click. Add internal
notes with @mentions to collaborate with teammates — always private, never visible
to customers.

**Customized Permissions**
 Control who can view and respond to conversations with
flexible, role-based permissions for agents and admins.

**Actionable Analytics**
 Track conversations, CSAT scores, response times, and 
agent performance with real-time dashboards and reports. Spot issues early and act
fast.

**Live Agent Workload & Availability**
 See every agent’s active chats and online/
offline status in real time. Know who can take the next conversation without asking
around.

**Lightweight & Fast**
 Script loads asynchronously — your website performance is
never affected.

#### ⚙️ How It Works

 1. **Install and activate** the plugin
 2. Go to **YS Desk Chat** in the WordPress admin menu
 3. Enter your **YS Desk token** from your dashboard
 4. Save settings
 5. The chat widget automatically appears on your website — ready for real-time conversations

#### 🔐 Secure & Optimized

 * Token is sanitized before saving
 * Script loads asynchronously to avoid blocking page load
 * Widget runs only when a valid token is provided
 * Error handling built in for SDK initialization

#### 📌 Use Cases

YS Desk is trusted across industries including:

 * **E-commerce** — Reduce cart abandonment, support buyers in real time
 * **SaaS Startups** — Onboard users and answer product questions instantly
 * **Healthcare** — Respond to patient enquiries quickly and securely
 * **Fintech** — Build trust with real-time support during high-intent moments
 * **Logistics** — Keep customers informed without email back-and-forth
 * **Agencies** — Manage client enquiries from one clean shared inbox
 * **Education** — Engage prospective students and answer admissions queries

### Privacy Policy

This plugin does not collect or store any personal data on your WordPress site.

All chat conversations and customer data are handled securely by YS Desk services.

For full details, visit: https://ysdesk.com/privacy-policy

### Support

Website: https://ysdesk.com
 Support: Contact via your YS Desk dashboard or visit
https://ysdesk.com

## Screenshot

 * [[
 * Unified Inbox for All Conversations – All customer messages in one place.
 * [[
 * Real-Time Customer Insights – Live data to understand every customer.
 * [[
 * Customizable Chat Widget – Match the chat widget to your brand.
 * [[
 * Role Based Team Permissions – Control access with roles and permissions.
 * [[
 * Built for Team Collaboration – Work together seamlessly as a team.
 * [[
 * Actionable Analytics & Reports – Insights to improve performance and growth.

## Installazione

 1. Go to **Plugins > Add New** in your WordPress admin
 2. Upload the plugin ZIP or search for **YS Desk**
 3. Click **Install Now**, then **Activate**
 4. Navigate to **YS Desk Chat** in the admin sidebar
 5. Enter your YS Desk token from https://ysdesk.com
 6. Click **Save Changes** — your chat widget is now live

## FAQ

### What is YS Desk?

YS Desk is a live chat software for websites that lets you talk to your visitors
in real time. Add the widget to your WordPress site, and visitors can start conversations
instantly. Your team replies from a shared inbox, turning conversations into customers.

### Do I need coding knowledge?

No. Just paste your token from the YS Desk dashboard and the chat widget will work
automatically on your site.

### Where do I get my token?

Sign up at https://ysdesk.com and find your token in the YS Desk dashboard under
workspace settings.

### Will this slow down my website?

No. The YS Desk script is loaded asynchronously and is fully optimized for performance.
Your page load times will not be affected.

### Does it work with all WordPress themes?

Yes. YS Desk works with all standard WordPress themes out of the box.

### What happens if I don’t enter a token?

The chat widget will not load until a valid token is provided. Your site will remain
completely unaffected.

### Can my whole team use YS Desk?

Yes. YS Desk is built for teams. You get a shared inbox, team roles and permissions,
conversation assignment, @mentions for internal notes, and real-time agent availability—
all from one dashboard.

### Does YS Desk show me analytics?

Yes. The YS Desk dashboard includes real-time analytics covering conversations, 
CSAT scores, response times, missed chats, and individual agent performance.

### What industries use YS Desk?

YS Desk is used across e-commerce, SaaS, healthcare, fintech, logistics, agencies,
and education — by teams of all sizes.

### Is there a free plan?

Yes. You can get started for free at https://ysdesk.com with no credit card required.

## Recensioni

Non ci sono recensioni per questo plugin.

## Contributi e sviluppo

“YS Desk” è un software open source. Le persone che hanno contribuito allo sviluppo
di questo plugin sono indicate di seguito.

Collaboratori

 *   [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/)

[Traduci “YS Desk” nella tua lingua.](https://translate.wordpress.org/projects/wp-plugins/ysdesk)

### Ti interessa lo sviluppo?

[Esplora il codice](https://plugins.trac.wordpress.org/browser/ysdesk/) segui il
[repository SVN](https://plugins.svn.wordpress.org/ysdesk/), segui il [log delle modifiche](https://plugins.trac.wordpress.org/log/ysdesk/)
tramite [RSS](https://plugins.trac.wordpress.org/log/ysdesk/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0

 * Initial release

## Meta

 *  Versione **1.0.0**
 *  Ultimo aggiornamento **2 settimane fa**
 *  Installazioni attive **Meno di 10**
 *  Versione WordPress ** 5.3 o superiore **
 *  Testato fino alla versione **6.9.4**
 *  Versione PHP ** 7.4 o superiore **
 *  Lingua
 * [English (US)](https://wordpress.org/plugins/ysdesk/)
 * Tag
 * [Chat Support](https://it.wordpress.org/plugins/tags/chat-support/)[chat widget](https://it.wordpress.org/plugins/tags/chat-widget/)
   [customer support](https://it.wordpress.org/plugins/tags/customer-support/)[helpdesk](https://it.wordpress.org/plugins/tags/helpdesk/)
   [live chat](https://it.wordpress.org/plugins/tags/live-chat/)
 *  [Visualizzazione avanzata](https://it.wordpress.org/plugins/ysdesk/advanced/)

## Valutazioni

Non sono state ancora inviate recensioni.

[Your review](https://wordpress.org/support/plugin/ysdesk/reviews/#new-post)

[Vedi tutte le recensioni](https://wordpress.org/support/plugin/ysdesk/reviews/)

## Collaboratori

 *   [ YS Innovations ](https://profiles.wordpress.org/ysinnovations/)

## Supporto

Hai qualcosa da dire? Ti serve aiuto?

 [Chiedi nel forum di supporto](https://wordpress.org/support/plugin/ysdesk/)