Supporto » Funzionalità = Plugin » WOOC-Problema calcolo IVA al checkout

  • Buonasera a tutti,
    ho uno strano problema con Woocommerce, non so per quale strana dinamica dello shop, l’IVA non viene più calcolata. Da tener presente che prima funzionava, improvvisamente non calcola più le tasse. I setting dello shop e le relative configurazioni sono corrette, qualcuno mi potrebbe aiutare perchè sono nella M…

    Allego schermate per capirci meglio

    La pagina su cui ho bisogno di aiuto: [devi essere connesso per vedere il link]

Stai visualizzando 4 risposte - dal 1 al 4 (di 4 totali)
  • Moderatore Cristiano Zanca

    (@cristianozanca)

    Salve @ktstoremgr

    per poter essere d’aiuto è necessario:

    – conoscere le impostazioni attuali di WooCommerce (magari allegando screenshot che al momento non sono presenti, cancellando eventuali dati sensibili)

    – sapere se ci sono dei plugin addizionali che si occupano delle aliquote Iva

    Chi ha creato la discussione ktstoremgr

    (@ktstoremgr)

    Ciao Cristiano,
    allego screenshot come da te richiesto
    VAT
    WOO Settings
    Plugin

    Chi ha creato la discussione ktstoremgr

    (@ktstoremgr)

    Aggiungo il Report di sistema nel caso servisse

    `
    ### WordPress Environment ###

    WordPress address (URL): https://staging2.kompo-tech.com
    Site address (URL): https://staging2.kompo-tech.com
    WC Version: 5.3.0
    REST API Version: ✔ 5.3.0
    WC Blocks Version: ✔ 4.9.1
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 2.2.6
    Log Directory Writable: ✔
    WP Version: 5.7.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.28
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1k-fips

    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 5.3.0
    WC Database Prefix: ktswp0a_
    Dimensione totale database: 18.94MB
    Dimensione dati database: 11.68MB
    Dimensione indice database: 7.26MB
    ktswp0a_woocommerce_sessions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ktswp0a_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ktswp0a_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_actionscheduler_actions: Dati: 0.02MB + indice: 0.11MB + motore InnoDB
    ktswp0a_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_actionscheduler_logs: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    ktswp0a_ffirewall_block_list: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_layerslider: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_layerslider_revisions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_options: Dati: 4.23MB + indice: 0.16MB + motore InnoDB
    ktswp0a_postmeta: Dati: 4.52MB + indice: 5.03MB + motore InnoDB
    ktswp0a_posts: Dati: 1.48MB + indice: 0.55MB + motore InnoDB
    ktswp0a_revslider_css: Dati: 0.13MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_css_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_layer_animations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_layer_animations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_navigations: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_navigations_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_sliders: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_sliders_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_static_slides: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_revslider_static_slides_bkp: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_termmeta: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
    ktswp0a_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_term_relationships: Dati: 0.09MB + indice: 0.06MB + motore InnoDB
    ktswp0a_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_usermeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    ktswp0a_wc_admin_notes: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    ktswp0a_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    ktswp0a_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    ktswp0a_wc_product_meta_lookup: Dati: 0.16MB + indice: 0.31MB + motore InnoDB
    ktswp0a_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    ktswp0a_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    ktswp0a_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB

    ### Post Type Counts ###

    attachment: 1067
    nav_menu_item: 109
    page: 44
    post: 4
    product: 293
    product_variation: 877

    ### Security ###

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    ### Active Plugins (13) ###

    LayerSlider WP: by Kreatura Media – 6.11.7
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.5
    Advanced Database Cleaner PRO: by Younes JFR. – 3.1.6
    Classic Editor: by Contributori WordPress – 1.6
    Disable Comments: by WPDeveloper – 2.1.1
    Duplica pagina: by mndpsingh287 – 4.4
    Envato Market: by Envato – 2.0.6
    Facebook for WooCommerce: by Facebook – 2.5.1
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.6.0
    Stop User Enumeration: by Fullworks – 1.3.29
    WooCommerce Fattureincloud Premium: by Woofatture – 2.2.0
    WooCommerce Wholesale Prices: by Rymera Web Co – 1.14.1
    WooCommerce: by Automattic – 5.3.0

    ### Inactive Plugins (7) ###

    Advanced WordPress Reset: by Younes JFR. – 1.1.1
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.0.4
    Loginizer Security: by Softaculous – 1.6.6
    Maintenance: by WebFactory Ltd – 4.02
    Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.27
    SG Optimizer: by SiteGround – 5.7.20
    Slider Revolution: by ThemePunch – 6.3.9

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: #5 – /shop/
    Carrello: #6 – /cart/
    Pagamento: #7 – /checkout/
    Il mio account: #8 – /my-account/
    Termini e condizioni: #1482 – /terms-conditions/

    ### Theme ###

    Name: Aurum – Child Theme
    Version: 1.0
    Author URL: http://laborator.co/
    Child Theme: ✔
    Parent Theme Name: Aurum
    Parent Theme Version: 3.10
    Parent Theme Author URL: https://laborator.co/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: aurum/woocommerce/archive-product.php
    aurum/woocommerce/cart/cart-empty.php
    aurum/woocommerce/cart/cart-shipping.php
    aurum/woocommerce/cart/cart-totals.php
    aurum/woocommerce/cart/cross-sells.php
    aurum/woocommerce/cart/shipping-calculator.php
    aurum/woocommerce/checkout/form-checkout.php
    aurum/woocommerce/checkout/form-coupon.php
    aurum/woocommerce/checkout/form-login.php
    aurum/woocommerce/checkout/form-pay.php
    aurum/woocommerce/checkout/payment-method.php
    aurum/woocommerce/checkout/thankyou.php
    aurum/woocommerce/content-product.php
    aurum/woocommerce/global/form-login.php
    aurum/woocommerce/loop/orderby.php
    aurum/woocommerce/loop/pagination.php
    aurum/woocommerce/loop/sale-flash.php
    aurum/woocommerce/myaccount/form-edit-account.php
    aurum/woocommerce/myaccount/form-edit-address.php
    aurum/woocommerce/myaccount/form-login.php
    aurum/woocommerce/myaccount/form-lost-password.php
    aurum/woocommerce/myaccount/form-reset-password.php
    aurum/woocommerce/myaccount/my-address.php
    aurum/woocommerce/myaccount/view-order.php
    aurum/woocommerce/order/form-tracking.php
    aurum/woocommerce/order/order-details.php
    aurum/woocommerce/order/order-downloads.php
    aurum/woocommerce/single-product/sale-flash.php
    aurum/woocommerce/single-product-reviews.php

    ### Action Scheduler ###

    Completato: 2
    Oldest: 2021-05-31 15:33:39 +0000
    Newest: 2021-06-01 12:22:59 +0000

    ### Status report information ###

    Generated at: 2021-06-01 12:57:29 +00:00

    Chi ha creato la discussione ktstoremgr

    (@ktstoremgr)

    Buonasera Cristiano,
    ho trovato questo errore nel log

    2021-05-29T18:54:11+00:00 CRITICAL syntax error, unexpected ')' in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/themes/aurum-child/functions.php alla riga 32
    
    2021-05-29T18:54:12+00:00 CRITICAL syntax error, unexpected ')' in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/themes/aurum-child/functions.php alla riga 32
    
    2021-05-29T18:55:00+00:00 CRITICAL syntax error, unexpected end of file in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/themes/aurum-child/functions.php alla riga 36
    
    2021-05-29T18:56:14+00:00 CRITICAL syntax error, unexpected end of file in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/themes/aurum-child/functions.php alla riga 36
    
    2021-05-29T20:33:16+00:00 CRITICAL Uncaught Error: Class 'Puc_v4p7_Plugin_Info' not found in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/Vcs/PluginUpdateChecker.php:44
    Stack trace:
    #0 /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/Plugin/UpdateChecker.php(152): Puc_v4p7_Vcs_PluginUpdateChecker->requestInfo(Array)
    #1 /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/UpdateChecker.php(251): Puc_v4p7_Plugin_UpdateChecker->requestUpdate()
    #2 /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/Scheduler.php(163): Puc_v4p7_UpdateChecker->checkForUpdates()
    #3 /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/Scheduler.php in /home/customer/www/staging2.kompo-tech.com/public_html/wp-content/plugins/woo-fattureincloud-premium/plugin-update-checker-4.7/Puc/v4p7/Vcs/PluginUpdateChecker.php alla riga 44
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